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Rahimafrooz Superstores Limited Agora Job Circular
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Rahimafrooz Superstores Limited – Agora Jobs Circular Jobs Information.
Organization : Rahimafrooz Superstores Limited – Agora
Post Name : Officer/Senior Officer-Customer Service Analyst
Application Published Date : 23 January 2018
Job Type : Company Jobs
Source : Online
Job Location: As per circular
Application Fee : See circular below
Salary : See circular below
Total Post : See circular below
Application Last Date : Feb 20, 2018
Job Nature: Full-time
For more information see below this original circular
Job Description / Responsibility
- Identify the strengths, weakness of overall customer service, monitor the quality of service, analyze and prepare reports on customer complaints and customer feedback.
- Conduct regular surveys with existing clients to gather feedback and ensure client satisfaction; Conduct different surveys on regular projects and new issues as and when required.
- Provide customer feedback and input to improve product development and delivery.
- Answer incoming customer calls (Agora Hotline) with basic product information/customer requests and directing incoming calls to appropriate staff.
- Coordinate with category team to find out the actual cause behind a customer complaint and actively implement the corrective action to resolve a complaint, as well as ensure product availability based on customer feedback.
- Connect with customers and collect feedback on rolling campaigns.
- Provide training to employees in new processes and strategies to help with process or sales improvement initiatives
- Frequently visit Agora’s stores to ensure excellent customer service
- Ensure Compliance and QMS processes and procedures so that all related risks are minimized or neutralized.
- Graduate, Preferably Business graduate with Marketing Major or Graduate, with relevant knowledge
- 2 to 3 year(s)
- Qualified marketing graduate or previous relevant experience of at least 2 years in a similar role.
- Working experience in customer service or sales and know different customer service practices
- Experience in marketing or advertisement
- Ability to analyze qualitative and quantitative data using statistical software such as SPSS
- Experience in mediation and conflict resolution techniques
- Selected candidate will be availed all regular company benefit incl. Festival bonus,P/F, Gratuity, Earned Leave, Group Insurance, Hospitalization Benefit etc. as per company policy
Online Job Posting
Applicant must enclose his/her Photograph with CV.
Application Deadline : Feb 20, 2018
Rahimafrooz Superstores Limited – Agora